Hi! My RV Site Builder has suddenly prevented me from clicking the RV Site Builder Manager link in WHM that allows me to admin/upgrade it. When I click on the link it tells me:
Sorry, you don't have privilege.
Any ideas? Screenshot attached.
Click to view attachment
Full Version: Sorry, you don't have privilege?
test
Possibly you have access to your user cPanel RVSiteBuilder and then back to open the manager. The session has been reset. Click the RVSiteBuilder Manager again should fix your problem, if not please close your WHM and try again.
no, that is not it, I tried that several times. Is my license based on IP or domain? I changed some server settings recently, could that have affected it?
QUOTE
Is my license based on IP or domain? I changed some server settings recently, could that have affected it?
It is based on IP. If there is the problem, it will show you different error. Not the one you encounter.
Do you access root or reseller WHM?
If reseller, what's the cPanel theme for this reseller?
QUOTE(pairote @ Jun 6 2007, 11:45 PM) 
QUOTE
Is my license based on IP or domain? I changed some server settings recently, could that have affected it?
It is based on IP. If there is the problem, it will show you different error. Not the one you encounter.
Do you access root or reseller WHM?
If reseller, what's the cPanel theme for this reseller?
This is logging in as root.
Something goes wrong on your installation. Possibly database has been corrupted or the permission to create data is incorrect. SSH to the server and take a look on the file /var/cpanel/rvglobalsoft/rvsitebuilder/var/log/php_log.txt. Does any error show in the log? If nothing in the file, please follow the debugging instruction below.
===========
How to debugging
===========
1. Go to root WHM/RVSiteBuilder Manager/system configuration. Under logging options, change 'Enable logs' to 'Yes'. And set priority to debug. If you cannot access to that page, SSH to server as root and edit file /var/cpanel/rvglobalsoft/rvsitebuilder/var/{your_server_ip}.default.conf.ini.php. Under [log], configuration to something like this.
[log]
enabled=1
type=file
name=var/log/php_log.txt
priority=PEAR_LOG_DEBUG
2. SSH to server and run tail -f /var/cpanel/rvglobalsoft/rvsitebuilder/var/log/php_log.txt.
3. Go to RVSiteBuilder and access to the page that you experience the problem. Watch the log above, you may find the error in the log.
4. After fix the issue, go to root WHM/RVSiteBuilder Manager/system configuration. Under logging options, change 'Enable logs' to 'Yes'. And set priority to emergency. Without doing this, the log files will max out 2 GB in a few months and break RVSiteBuilder. If it occurs, remove file /var/cpanel/rvglobalsoft/rvsitebuilder/var/log/php_log.txt will fix the problem.
If you cannot fix the problem using the debug information, attached me the log file or give me root access. I will fix it for you. Please email root password separately to pairote@rvglobalsoft.com. Don't submit it to ticket system, as it will appear on the internet. In case dedicated IP address required to access your server, please add 203.156.87.99 to your allowed host list.
Example email formatting:
Subject: Information for TICKET # ???????? (this ticket #)
Body:
IP: 203.150.224.16
Root password: password
Admin usernmae (required if su needed to be root): admin
Admin password: password
===========
How to debugging
===========
1. Go to root WHM/RVSiteBuilder Manager/system configuration. Under logging options, change 'Enable logs' to 'Yes'. And set priority to debug. If you cannot access to that page, SSH to server as root and edit file /var/cpanel/rvglobalsoft/rvsitebuilder/var/{your_server_ip}.default.conf.ini.php. Under [log], configuration to something like this.
[log]
enabled=1
type=file
name=var/log/php_log.txt
priority=PEAR_LOG_DEBUG
2. SSH to server and run tail -f /var/cpanel/rvglobalsoft/rvsitebuilder/var/log/php_log.txt.
3. Go to RVSiteBuilder and access to the page that you experience the problem. Watch the log above, you may find the error in the log.
4. After fix the issue, go to root WHM/RVSiteBuilder Manager/system configuration. Under logging options, change 'Enable logs' to 'Yes'. And set priority to emergency. Without doing this, the log files will max out 2 GB in a few months and break RVSiteBuilder. If it occurs, remove file /var/cpanel/rvglobalsoft/rvsitebuilder/var/log/php_log.txt will fix the problem.
If you cannot fix the problem using the debug information, attached me the log file or give me root access. I will fix it for you. Please email root password separately to pairote@rvglobalsoft.com. Don't submit it to ticket system, as it will appear on the internet. In case dedicated IP address required to access your server, please add 203.156.87.99 to your allowed host list.
Example email formatting:
Subject: Information for TICKET # ???????? (this ticket #)
Body:
IP: 203.150.224.16
Root password: password
Admin usernmae (required if su needed to be root): admin
Admin password: password
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