Hi,

I created my website using rvsitebuilder, using Firefox to preview and publish the website. However, when I display my website in IE, there are structural issues, in terms of alignment that are changed and distorted. I have experimented on several computers using different IE versions--IE7, IE8. The issuess are "most" pronounced in IE 7.

In IE 8 the site displays fine with the exception of one of my contact forms (built in rvsitebuilder, WYSWYG editor) not displaying certain cell lines, which is how I identified that the website is out of alignment in places in IE 7 (see attached screenshot) .However, when I click the compability key in IE 8 the contact form displays as I created it, but other sections of my website then become distorted???

This is a huge issue, as 70% of internet users use IE of some version. My website renders fine and is the way I created it in Firefox, 3.5, and 3.6. There appears that IE is rendering the CSS scripting and coding differently. Please help!!!!!!!!

my test website is: www.hyerdriven.com/test. Please click on the Wellness Coaching tab in the navigation bar and compare the webpage in IE 7 and Firefox. Please advise me further. Respectfully, Jason Dobbs-Hyer

Please submit support ticket at http://support.cpanellicense.com. Please include your cPanel login, so our staff can access to your account to test it.

I submitted a ticket to cpanelicense.com on 2.14.2010. The ticket ID# is BCO-83282-153. The ticket is open and unassigned. Please advise me further.

Respectfully, Jason Dobbs-Hyer

I just submitted another ticket for this same issue. No one from rvsitebuilder has contacted me about this issue as of yet.
Respectfully, Jason

Sorry we cannot find your ticket, please resubmit it.

I submitted it TWICE!!!!!


Please make my case a main priority. I have spent several weeks with JustHost trying to resolve this issue. I contacted Rvsitebuilder several weeks ago, as well. With no response. Below are my ticket numbers:

BCO-83282-153

RUX-39918-740

Respectfully,

Jason Dobbs-Hyer

We have found your ticket and update it ASAP.

I received a response that a technician corrected the issue. However, this is not the case. Please have someone address my concerns and read my response this morning. Thank you. Respectfully, Jason

As you requested, I re-published my website and "NOTHING" has changed.

I have tried to explain my situation "AS CLEARLY" as possible.

I cannot begin to explain my frustration with rvsitebuilder and JustHost. I cannot get anyone to address what appears to be a bug in the RVsitebuilder software.

I want to make it clear that I used the WYSIWG editor in rvsitebuilder to create my website. This is a code-generated software, as I am sure you are aware. So any bugs have to do with the way the software creates the code.


I will try to explain my situation again. Please, please, please "READ" my complaint/issue very clearly. I "DO NOT" have any more time to deal with this glitch. Unfortunately, it has taken someone two weeks to address my concerns, which I feel is unacceptable.

My issue:

I created my website using rvsitebuilder, using Firefox to preview and publish the website. However, when I display my website in IE 7, there are "many" structural issues, in terms of vertical alignment that are changed and distorted( please check several pages on the website). I have experimented on several computers using different IE versions--IE7, IE8.

In IE 8 the site displays fine with the exception of one of my contact forms (built in rvsitebuilder, WYSWYG editor) not displaying certain cell lines, which is how I identified that the website is out of alignment in places in IE 7 (see attached screenshot). To view this form visit: http://www.hyerdriven.com/test/Coaching-Evaluation-Form.php

This is probably most important:
However, when I click the compability key in IE 8 ( which means this is IE7) the contact form displays as I created it, but other sections of my website then become distorted in IE 7, please see the attached screenshots.

In summary, there are vertical alignment issues in IE 7; and with the way in which the "Coaching Satisfaction Survey" is rendered in IE 8. Whichever changes you made did "not" effect any changes.

There appears to be a glitch (aka "bug")in the way in which IE is rendering the scripting commands from rvsitebuilder/JustHost. I implore you to please investigate this further and correct my issue. Can you please make this issue a priority. As I have stated, I have dealt with more heartache with this issue than is necessary!!!! Thank you for your understanding. Respectfully, Jason


This is assigned to ticket # RUX-39918-740